Scam Calls

I wanted to provide you with an update regarding Fraud, which people around your area have highlighted as an issue of concern on the priority survey.

Five Signs of a Scam Call
1. Unexpected contact: If you receive an unplanned call from someone claiming to be from service provider, be cautious. Hang up if you weren’t expecting it.
2. Full password or PIN requests: Service provider will never ask for your entire password or PIN. If someone does, it’s a scam.
3. Pressure tactics: Scammers may claim your service will be cut off or that your account has been compromised to create a sense of urgency. Don’t give in to pressure.
4. Remote access requests: Never allow a caller to access your device. This can give fraudsters full control of your personal data.
5. Robotic or scripted tone: Be wary if the caller sounds unnatural or follows a rigid script. It’s a common tactic used by scammers.

Stay alert. Stay safe. If in doubt, hang up and contact service provider directly using the official numbers listed on their website.

Fraud can affect anyone within the community, so we want to make sure you have the tools and knowledge to protect yourself from it. It comes in many different forms and across varying channels, whether that's through emails, phone calls or in person encounters. Some adults may be even more vulnerable to fraud or financial abuse, but it is something that everyone can be at risk of. If you’re concerned about someone you know, please contact your local social services and ask for Adult Social Care.

Please see a few resources below to protect you and others from potential fraudsters: 

• Learn the ten golden rules to prevent fraud.
• Find out about the most common types of fraud.
• Download The Little Book of Big Scams to find out more. The Little Book of Big Scams audio version is also available.

For more information and help and to report fraud, go to Action Fraud, the UK’s national fraud and cybercrime reporting centre. Lastly, if you think you’ve uncovered a scam, been targeted by a scam or fallen victim to fraudsters, please contact 101 or Action Fraud on 0300 123 2040 or online at Action Fraud.

Get Involved

Please consider getting involved and contribute to the local priority survey, we may be unaware of issues that you would like us to focus on.  Take a few minutes to securely and privately register and have your say using the button below, this will mean we can focus on things that matter to you. 

Please click here to complete the survey